Do you want a more personal interaction with your website visitors but can’t be available for questions 24/7?
Using a chatbot software might be a good solution. They are more personal than a typical contact form, and they can help your customers with the answers of your FAQ’s. Also, you can use them as a lead generation tool to improve the conversion rate of your website.
We have reached out to 26 digital experts and asked them the question: which chatbot do you recommend others to use and why?
Here are the ones that they recommend you to use.
Top Chatbot Software 2020
1. Hubspot (6 votes)
HubSpot is the all-in-one platform that includes marketing, sales, and service software that helps your business grow without compromise. They offer a full stack of software for marketing, sales, and customer service, with a completely free CRM at its core.
2. Drift (4 votes)
Drift is the world’s first and only conversational marketing platform. It generate more qualified leads without the use of forms.
3. Collect.chat (2 votes)
Collect.chat helps you to get more leads for your business by switching to a human friendly way of collecting data. Their AI chatbot helps you to connect with your website visitor at any time and collect their data.
3. Intercom (2 votes)
Intercom helps you build better customer relationships with messaging that’s scalable and more personal. You can drive customer satisfaction and faster growth with their Business Messenger chatbot.
3. ManyChat (2 votes)
ManyChat allows you to automate & combine Facebook Messenger, SMS, and E-mail to grow your business. You can build your campaigns intuitively with their visual editor.
Tawk.to is a free live chat software for your website. Via their software you can monitor and chat with the visitors on your website. Instead of an AI chatbot, you can hire chat agents to answer enquiries 24/7.
3. Tidio (2 votes)
Tidio is a free live chat and chatbot builder for your website. By doing so you can reply to your customers in seconds using a chatbot, live chat, email or Messenger.
3. Zendesk (2 votes)
Zendesk is a customer service and sales CRM software designed to create better customer relationships. Their products contains integrated customer support, call center software, and live chat and messaging services.
There could be multiple reasons why you would want to implement a chatbot on your website.
First, using a chatbot on your website could be a way to automate your customer service. By getting an AI chatbot software answering the most frequently asked questions, you will have to spend fewer hours on answering relative easy questions.
Then, using the 24/7 ability of a chatbot could help you to interact with your (potential) customers at any given time. This means you will be no longer bound to the traditional 9-5 for your customers, or have to worry about different time zones.
And lastly, chatbots can help you with the lead generation of your website. Adding an extra way of contact to your website might improve your conversion rate. Also, chatbots are often more personal than the traditional contact forms. This might help to attract a different (more top-of-the-funnel) type of client for your business.
Read What The Experts Said
Find out what each expert had to say about their favorite software. Select the software from the list below.
What is a chatbot?
A chatbot is a software program that simulates human conversations on your website. It interacts with your website visitor via instant messages, and can guide the visitor to get the information that they need.
What are the most popular chatbots?
Our experts voted for Hubspot and Drift. See our article for the full list of chatbots that you could consider using for your website.
Are chatbots free to add to your website?
There are definitely free options available if you don’t want to spend any money. Often, you will only get access to basic features of the chatbot software.
Does having a chatbot improves my website’s conversion rate?
Yes – having a chatbot could improve the conversion rate of your website. Having an extra form of contact could generate extra leads and/or sales. We recommend A/B testing to see if this is also the case for your website.