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Hotjar 2022 Review

Hotjar is a powerful tool that reveals the online behavior and voice of your users. By combining both Analysis and Feedback tools, Hotjar gives you the ‘big picture’ of how to improve your site’s user experience and performance/conversion rates. Voted #1 in conversion rate software and #1 in heatmap software.

Pros:

  • Visualize the behavior of your website visitors via click, move and scroll heatmaps.
  • Replay sessions of real site visitors.
  • Conversion funnels to understand where your visitors are dropping off.

Pricing:

  • Forever free plan to collect data up to 2,000 pageviews per day.
  • Paid plans starts from US$29 per month.

More About Hotjar

Hotjar Reviews

Find out what each expert had to say about Hotjar.

Carmine Mastropierro

Founder - Mastro Commerce

✓ Hotjar
I’ve used and highly recommend Hotjar for marketers looking to adopt heatmap software. It has allowed my agency to understand user behaviour in ways that traditional analytics tools can’t. We’ve been able to greatly improve the user experience, split test elements like buttons/CTAs, and increase conversions thanks to Hotjar. I suggest beginning with the free plan to test the software and see if it’s right for you. The recordings of users is especially beneficial to directly study how they interact with a website’s structure. Adding polls and surveys also allows you to collect feedback.

Chris Sheward

Founder & CEO - Repuzen

✓ Hotjar
I would definitely recommend Hotjar.com for most companies. Hotjar enables websites to easily view heatmaps across all devices so it has you covered if you are a mobile or desktop first company. It is also widely regarded as the most used heatmap tracking software with over 500 million users including Adobe and Decathlon.

It integrates well with Google tag manager so it is simple to setup for most people and running your first heatmap takes just a few minutes from that point.

The best part? Hotjar provides a free tier to setup and start using it straight away. You only pay if you want to record additional viewers or retain more than a certain amount of recordings. This means it works well for startups and small companies since you only need to start paying once your business is expanding.

Niles Koenigsberg

Digital Marketing Specialist - FiG Advertising + Marketing

To further improve the customer experience for our client websites, we use Hotjar for heat-mapping purposes at our digital marketing agency. We prefer to use this heat-mapping software over other providers because of a handful of reasons.

✓ Hotjar
Hotjar allows us to understand the behaviors of our site users and get their feedback through their array of helpful tools. Aside from the heat maps, Hotjar can also leverage anonymized session recordings to provide even clearer insights to the behaviors of our customers. This feature can be incredibly helpful, as they can show you where individual users get stuck, u-turn, and abandon your site. Hotjar can additionally include surveys and polls on site to ask users quick questions about their experiences and receive fast feedback to continuously improve the user experience.

We also greatly appreciate this resource because there is no steep learning curve with Hotjar. Far too many analytics tools make their insights overly complicated and their products can be difficult to understand. Hotjar, on the other hand, is incredibly easy to set-up with thanks to a single tracking code snippet that must be installed on your website. The software presents the data and insights in visual ways that are easy to understand, so that even our clients can see what’s wrong with our site design.

And finally, we subscribe to Hotjar because is the most affordable heat-mapping software on the market. Hotjar basic is free to use forever and their paid plans are very reasonably priced, especially when you consider how many features and powerful tools you get with this software. Every agency and every small business can get on board with this service easily and for a nice price point.

Mason Culligan

Founder and CEO - Mattress Battle Inc.

✓ Hotjar
The CRO tool that I use for my business and would recommend for other digital marketers is Hotjar.

Hotjar’s visual heatmaps helped me tremendously in understanding how my visitors are interacting and navigating my website, which are keys to converting traffic to sales. By having this knowledge, these heatmaps enabled me to determine if my CTAs and valuable contents are not being accessible to visitors— which are vital elements in conversion.

Assessing the “hot” and “cold” elements of your website through Hotjar’s heatmaps open an opportunity for redesign. You’ll be able to use these heatmaps to restructure your website to more efficient placements— a surefire way to increase your conversion rate.

Gaurav Jain

Co-Founder - MageComp LLP

✓ Unbounce
If you are using ads networks like Google ads and other, Unbounce is worth checking out because it has tight integration with them.

If you are starting up with, this tool can help to improve Adwords Quality Score of PPC campaigns. It can automatically create a landing page based on the most searched keywords by users on the internet.

✓ Hotjar
Hotjar is one of the best tools to check user behavior on your website with the help of a heatmap.
– You can figure out the most clicked section on your website
– The point from where users are leaving your website.
– The Section where users are interacting most.

✓ Optimizely
It’s not limited to only A/B testing, but you can do l lot more out of it,
– It is full-stack, works for web and mobile both.

Dhaval Panara

Deputy Digital Marketing Manager - Biztech Consultancy

✓ Hotjar
One of my favorite tools to mager user behavior category.. The tools build with the marketing mind and give visibilities of website usabilities. additionally, it has a heat map, scroll depth, survey tool, polls, user journey video recording, feedback messaging and many more features. It directly helps you do find the improvement areas of the website. It’s available in free with limited features, paid with advance features

✓ Google Optimize
If you are planning to do A/B testing, Google optimization is the free tool with required insights. One of the easiest ways to give personalized the experience and run the A/B testing. The most important thing is, anyone can set up code with deep knowledge of website coding. Additionally, it integrates with your Google Analytics, Firebase, and Google Ads, therefore result comparison made easy..

✓ Unbounce
It’s very difficult to create and try various landing pages for websites, Unbounce allows user to create a custom landing page, sticky bar, and popup without knowledge of coding. Majorly the separate landing page concept uses for the paid advertisement audience. One of the main advantage use of tool a way it integrates with Google Analytics, Google ads, CRM and many more.

Itamar Blauer

SEO Consultant - Itamar Blauer

✓ Hotjar
For me, the best heatmap software has to be Hotjar. It provides valuable insights such as screen session recordings, snapshots of scroll percentages, as well as identifying which parts of the page have the most clicks. For a tool with such great capabilities, the free version covers 2,000 pageviews per day which is plenty for people who want to get an idea in terms of how users behave on their website. Hotjar’s UI is very easy to follow, and you can also integrate it with external tools, such as Hubspot and Slack.

Kevin Orbach

CEO - in-house studio

✓ Google Analytics
Google Analytics recently started offering heatmaps through its Chrome Extension. Since Google Analytics is nearly universally installed on websites, most marketers already have access to these heatmaps, without signing up for any additional services. It’s already built in.

✓ Hotjar
Hotjar is another great tool for heatmaps. They have a free plan, but it’s really best at enterprise level. I can appreciate its qualitative approach to data, not as much of a barrage of information like Google Analytics. Information is curated, and care is taken to visually display importance. Hotjar also offers recordings of sessions (GDPR/CDPA compliant), which Google does not, and it builds behavioral conversion funnels. They also tack on features like surveys and feedback polls, but those definitely take backseat.

✓ Lucky Orange
A third option is LuckyOrange. LuckyOrange is a really user-friendly, affordable competitor that has a real cult following among smaller e-commerce stores. It takes the ease of use of Google and the user-friendly data of Hotjar, and products a straightforward, easy-to-understand product. LuckyOrange is a great tool for those just getting their feet wet.

Malte Scholz

Co-Founder - Airfocus

✓ Hotjar
There are several CRO tools that we use to maximize our conversions. The first one is Hotjar, which we use to track our visitors’ live sessions and record them. That way, we know if something is causing them to drop off. Also, the heatmaps are particularly useful because we know where they spend the most of their time on the website.

✓ Google Optimize
The second tool we love is Google Optimize. First of all, it’s free and second of all, it plays well with the rest of the Google apps. It lets us split-test different aspects of our website, such as copy, design, pop-up placement and much more.

Eric Siemek

Director of Search - Youtech

✓ Google Analytics
If not one of the most important CRO tools we use is Google Analytics. Utilizing this free tool you’re able to see how everyone is interacting on your site, where they’re coming from, what pages are they looking at how long they were on the page for, etc. Google Analytics allows you to see how users are engaging with your content in every way possible. We utilize this data to see what the most popular pages are, how our funnels are working, the most popular areas and acquisitions traffic is coming from. It helps you dig into your data and further optimize your site for conversions.

✓ Google Optimize
In my opinion, the best A/B testing tool out there. Google optimize allows you to A/B test everything and anything on your website while connecting back into your Google Analytics for even further data analysis. Run a test to see if a green add to cart button works better then a red add to cart. When running the tests you can see which versions had how many sessions, conversions, and the probability of which version will perform best. If you run a service-based company or e-commerce this tool is great for A/B testing everything on the site.

✓ Hotjar
This tool helps you identify the hot and cold spots on your website. Meaning where people are clicking and not clicking on each page of your site. You can get a heatmap of the site and you can also record sessions for users to see how they are interacting on the site. This is super helpful because if people are never clicking on your main CTA then you know you better switch it up. The recordings are great because you can tell the most clicked sections of your pages and the elements that record the most user interactions.

Hotjar FAQ

What is Hotjar?

Hotjar is a powerful tool that reveals the online behavior and voice of your users.

Is Hotjar any good?

Our experts voted for Hotjar as the #1 software for conversion rate optimisation.

Is Hotjar free to use?

Hotjar offers a forever free plan for up to 2,000 pageviews per day.

What are the best features of Hotjar?

Heatmaps. Conversion funnel. Website behavior visualization.